Shipping Policy
Last updated: 24 September 2026
Thank you for shopping with DART & LINE.
This Shipping Policy explains our processing, delivery and tracking procedures.
Processing Time
Orders are usually processed within 1–3 business days after payment confirmation.
Orders are not normally processed on weekends or public holidays.
During periods of unusually high demand, promotions or holidays, processing may take slightly longer.
Estimated Delivery Time
Estimated standard delivery time is normally:
7–12 business days
Delivery times are estimates rather than guaranteed delivery dates.
Actual delivery times may vary depending on destination, carrier, customs procedures, local postal services, weather, seasonal demand or other circumstances outside our reasonable control.
Free Standard Shipping
We currently offer free standard shipping worldwide, unless otherwise stated on the product page or at checkout.
If optional faster or upgraded delivery services are available, any additional cost will be displayed before checkout.
Order Tracking
Once your order has been dispatched, you may receive a shipping confirmation containing tracking information.
Please allow several days after dispatch for tracking information to begin updating.
International shipments may be transferred between different carriers, so tracking updates may occasionally pause while the parcel moves between networks.
Incorrect or Incomplete Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you notice an error, contact us immediately:
We will do our best to make a correction before dispatch, but we cannot guarantee changes once an order has entered fulfilment or has been shipped.
If an order cannot be delivered because the address supplied by the customer was incorrect or incomplete, additional shipping or return costs may apply where permitted by law.
Order Cancellations
If you wish to cancel your order, contact us as soon as possible.
If your order has not yet entered fulfilment, we will attempt to cancel it.
If it has already been processed or shipped, it may no longer be possible to intercept the parcel.
You may still exercise applicable cancellation or return rights after receiving your order according to our Returns & Refund Policy.
Delayed Orders
Occasional delays may occur due to carrier disruptions, customs processing, severe weather, seasonal demand or circumstances outside our reasonable control.
If tracking has not updated for an extended period or your order has not arrived within a reasonable period after the estimated delivery window, please contact us so we can investigate.
Orders Marked as Delivered
If tracking shows that your parcel has been delivered but you cannot locate it, please check around your property, safe delivery locations, other household members, neighbours and any information supplied by the carrier.
If you still cannot locate the parcel, contact the carrier and then contact us at:
We will assist with the investigation where possible.
Customs and Import Charges
International orders may be subject to local customs procedures, duties, taxes or import charges depending on the destination country.
Where such charges are not already collected at checkout, they are determined by local authorities and may be the customer's responsibility.
Contact Us
For shipping questions:
DART & LINE
Email: thedartline@use.startmail.com